Level B5 · Ongoing IT support

Keep it running.

Software is never finished; it just gets quieter. Our support plans handle the quiet work so you only hear from us when it matters.

In the plan

Security updates for frameworks, plugins and dependencies
Uptime monitoring, with alerts reviewed in working hours
Backups we actually test by restoring
Domain, certificate and hosting renewals tracked
A help line for your staff by email and phone
An allowance of hours for small fixes each month

Hours, honestly

Monday to Friday, 09:00–18:00 UK time. Requests in those hours get a same-day acknowledgement. No nights or weekends, and we say so up front.

Inherited systems welcome

Built elsewhere? We start with a paid health check: what is running, how old it is, where the risks are. You get a written report. Then we suggest support terms that fit.

Something broken right now?

Head to the help page for the fastest way to report it.

Ready to stack something?

Tell us what you have in mind. A paragraph is plenty; we reply with questions on the next working day.